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Delivery & Returns Information

FREE UK standard shipping if you spend over £20

Type

Price Timeframe

UK Standard Royal Mail

£2.99 3 - 5 Working Days.

UK Premium Royal Mail

£3.99 1 - 2 Working Days.

UK Next Day *

£5.99

Order before 1PM to receive next day.

- Excludes weekend delivery.

UK Guaranteed Next Day *

£9.99

Order before 1PM to receive next day.

- Excludes weekend delivery.

UK Saturday Guaranteed

£14.99 Order Before 1pm on a Friday to Receive on Saturday.

European Union Delivery 

£5.99  Up to 21 Working Days. 

Rest of the World

£14.99 Up to 28 Working Days.

* Please note if you order this item Saturday or Sunday you will receive your order on the following Tuesday.

 Please note that additional delivery costs on some larger sized items may have to be added after your initial order.  Our sales representative will contact you if there are any issues.

Returns Policy

If you wish to return an item we would recommend that you send it via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights. 

With your return please include a note with the following;

Full Name, Order ID, Reason for Return & what you would like us to do with the return.

 

 We do not accept responsibility for goods lost in transit. We recommend using a recorded service.

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